Personal Information Protection Policy
GREGG DISTRIBUTORS LP is committed to safeguarding the personal information entrusted to us by our customers. We manage your personal information in accordance with Alberta’s Personal Information Protection Act (PIPA) and other applicable laws. This policy outlines our principles and practices for protecting your personal information.
This policy applies to GREGG DISTRIBUTORS LP and its subsidiaries (collectively, the “GREGG DISTRIBUTORS LP” or “Company” or “we” or “us” or “our”). The policy also applies to any person providing services on our behalf.
A copy of this policy is provided to any customer on request.
PERSONAL INFORMATION WE COLLECT
Personal Information means information about an identifiable individual (collectively, the “customer” or “you” or “your”).
The Personal Information that you provide to us when you use and register on our website are:
- Contact Information – Name, Address, Phone number, E-mail address, Business Information, Billing Information and other contact information
- Payment Method and Transaction Information
- Information provided by Social Media Networks and Third-Party Partners
- Cookies and Usage Data
AUTOMATICALLY COLLECTED
Cookies and Usage Data - This information can include your Internet Protocol address (IP address), browser type and version, the pages you visit, the time and date of your visit, unique device identifiers, and other diagnostic data.
THIRD PARTY
- Information provided by Social Media Networks Our Service may include social media features, such as Facebook, LinkedIn, Instagram, X (f/k/a Twitter), Pinterest, YouTube or other widgets. These social media companies may personalize your experience and gather data during your visit to our website. They may utilize cookies or other advanced tracking technologies. Rest assured that the privacy policies of these companies guide your interactions with these features.
- Information provided by Third Party Partners Information gathered from our trusted Suppliers, Service Providers, and Marketing partners, as well as other business associates, or from other members of your company or organization with your consent or as permitted by applicable law.
COLLECTION AND USE OF PERSONAL INFORMATION
We collect only the personal information that we need for the purposes of providing services to our customers including personal information needed to:
- deliver requested products and services
- register a customer in a program or promotion
- process a flyer or email subscription
- send out Company membership information
- verify creditworthiness
- identify customer preferences
- assess suitability for tenancy
- provide warranties for products and services
- contact the customer about orders
- follow up with customers to determine satisfaction with products and services
- notify customers of upcoming events of interest
- meet regulatory requirements
We normally collect customer information directly from our customers. We may collect your information from other persons with your consent or as authorized by law.
We inform our customers, before or at the time of collecting personal information, of the purposes for which we are collecting the information. However, we don’t provide this notification when a customer volunteers information for an obvious purpose (for example, producing a credit card for an in-store purchase when the information will be used only to process the payment).
USE OF SERVICE PROVIDERS OUTSIDE CANADA
Our service providers in the U.S.A. collect, use or disclose your personal information for the following purposes:
- deliver requested products and services
- register a customer in a program or promotion
- process a flyer or email subscription
- send out association membership information
- verify creditworthiness
- identify customer preferences
- assess suitability for tenancy
- provide warranties for products and services
- contact the customer about orders
- follow up with customers to determine satisfaction with products and services
- notify customers of upcoming events of interest
- meet regulatory requirements
CONSENT
We ask for consent to collect, use, or disclose customer personal information, except in specific circumstances where collection, use or disclosure without consent is authorized or required by law. We may assume your consent in cases where you volunteer information for an obvious purpose.
When you choose to share personal information with GREGG DISTRIBUTORS LP, visit our sites, or use our services, you are actively consenting to the collection, use, and sharing practices detailed in this Privacy Policy concerning your personal information.
We ask for your express consent for some purposes and may not be able to provide certain services if you are unwilling to provide consent to the collection, use, or disclosure of certain personal information. Where express consent is needed, We will normally ask customers to provide their consent orally (in person, by telephone), in writing (by signing a consent form, by checking a box on a form, or electronically.
In cases that do not involve sensitive personal information, We may rely on “opt-out” consent. For example, We may disclose your contact information to other organizations that We believe may be of interest to you, unless you request that We do not disclose your information. You can do this by checking the appropriate box on our application form or by telephoning our local number/toll-free number.
A customer may withdraw consent to the use and disclosure of personal information at any time unless the personal information is necessary for us to fulfill our legal obligations. We will respect your decision, but We may not be able to provide you with certain products and services if We do not have the necessary personal information.
HOW DO WE USE AND DISCLOSE PERSONAL INFORMATION?
We may collect, use or disclose customer personal information only as permitted for the purposes for which it was collected or required by law. We may disclose customer personal information without consent in the following limited circumstances:
- An emergency that threatens life, health, or safety
- When we require investigation or legal advice from a lawyer
- For the purposes of collecting a debt
- To collect a debt owed to our Company
- To protect ourselves from fraud
- To investigate an anticipated breach of an agreement or a contravention of law
If We wish to use or disclose your personal information for any new business purpose, we will ask for your consent.
HOW DO WE SAFEGUARD PERSONAL INFORMATION?
We make every reasonable effort to ensure that customer information is accurate and complete. We rely on our customers to notify us if there is a change to their personal information that may affect their relationship with our Company. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible.
In some cases, We may ask for a written request for correction. We protect customer personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure, or modification of personal information, as well as any unauthorized access to personal information.
We will notify the Office of the Information and Privacy Commissioner of Alberta, without delay, of a security breach affecting personal information if it creates a real risk of significant harm to individuals.
We retain customer personal information only as long as is reasonable to fulfill the purposes for which the information was collected or for legal or business purposes. We render customer personal information non-identifying or destroy records containing personal information once the information is no longer needed.
We use appropriate security measures when destroying customer personal information, including permanently deleting electronic records.
ACCESS TO RECORDS CONTAINING PERSONAL INFORMATION
You have a right of access to your personal information in a record that is in our custody or under our control, subject to some exceptions. For example, our Company is required under the Personal Information Protection Act to refuse to provide access to information that would reveal personal information about another individual.
Our Company is authorized under the Act to refuse access to personal information if disclosure would reveal confidential business information. Access may also be refused if the information is privileged or contained in mediation records.
If We refuse a request in whole or in part, we will provide the reasons for the refusal. In some cases where exceptions to access apply, we may withhold that information and provide you with the remainder of the record. You may make a request for access to your personal information by writing to the Name or position title of individual in your organization designated to ensure compliance with PIPA.
You must provide sufficient information in your request to allow us to identify the information you are seeking.
You may also request a correction of an error or omission in your personal information. We will respond to your request within 45 calendar days unless an extension is granted. We may charge a reasonable fee to provide information, but not to make a correction. We will advise you of any fees that may apply before beginning to process your request.
INFORMATION ABOUT CHILDREN
GREGG DISTRIBUTORS LP is not intended for minors under the age of 18. The Company does not knowingly collect or store Personal Information from anyone under the age of 18. Upon discovering any unintentional collection of personal information from a child under the age of 18, We will promptly delete that information.
CHANGES TO THIS PRIVACY POLICY
We reserve the right to update our Privacy Policy from time to time without notice to address privacy-policy GREGG DISTRIBUTORS LP developments, industry or legal changes. Changes will be effective upon posting the new Privacy Policy on this page. We advise you to review this Privacy Policy periodically for any changes. If you disagree, you can choose to not continue using the GREGG DISTRIBUTORS LP website and notify the Company by contacting our Privacy Officer as outlined below.
QUESTIONS AND COMPLAINTS
If you have a question or concern about any collection, use, or disclosure of personal information by GREGG DISTRIBUTORS LP, or about a request for access to your own personal information, please contact the Name or position title of the individual in your organization designated to ensure compliance with PIPA in the first instance:
Privacy Officer, GREGG DISTRIBUTORS LP
16215 - 118 Avenue, Edmonton, Alberta, Canada T5V 1C7
If you are not satisfied with the response you receive, you should contact the Information and Privacy Commissioner of Alberta:
- Office of the Information and Privacy Commissioner of Alberta
- Suite 2460, 801 - 6 Avenue, SW Calgary, Alberta T2P 3W2
- Phone: 403-297-2728
- Toll Free: 1-888-878-4044
- E-mail: ESchiman@oipc.ab.ca
- Website: oipc.ab.ca
Dated: November 12, 2024 | Source: Office of the Information and Privacy Commissioner of Alberta